Staff Transition - What if a Key Assistant Needs to Pause?
We have about 15 Key Assistants, of our 130 assistants, who are the direct contact with clients. Recently, one of the Key Assistants became ill and had to pause work. If that assistant was an in-house assistant or a solo virtual assistant, our clients would be left high and dry and dead in the water.
The beauty of our Best Agent Business model is that our team of Team Leaders, Key Assistants, and Client Services pulled together in 24 hours to reassign those clients to a new Key Assistant, inform clients of transition, and had Client Services focus and make sure we were on track or got back on track with those clients. We have systems. We have depth of resources. We have documentation.
We Care - Passion for Work and to Help You Grow Your Business
I have been frustrated recently by some interactions related to in-house assistants/buyer's agents who work for our clients and our Best Agent Business team. We care about your business, and your personal and professional success. We greatly appreciate the work you give us and we constantly are asking you how else we can help. We do not complain that we are too busy or take extra time off constantly.
If Best Agent Business can deliver more consistent service with a happier smile than some of your current in-house staff/agents, then why don't you shift more work to Best Agent Business?
Calling - Craigslist - Closings
A few short suggestions and guesses about your business:
- We should be spending more hours calling your Clients/SOI and Leads
- You should consider posting listings to Craigslist 2 times per day
- You should consider having us upgrade Closing Management to generate more referrals and make it a marketing center rather than just cost center.
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Steve Kantor, President
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